Why do we have such problems with mutual understanding, whether we are talking to colleagues, friends or family? Wouldn't it be better if others finally started to listen and really understand you? Dale Carnegie (author of the perennial bestseller How to Win Friends and Influence People and many others) believed that many people make a bad first impression simply because they cannot listen effectively. Using illustrative examples, simple techniques, and practical exercises, this publication will quickly make you a better listener—and you'll soon discover that you yourself are often better heard and understood. The teachings of Dale Carnegie and his followers take you through the basics of communication and interpersonal relationships in an easy, understandable way, becoming a new indispensable part of your library.